Shipping policy

Shipping Policy

At AltraParts, we provide industrial spare parts sourcing and delivery support for customers in multiple regions. Because many products are sourced based on quotation, supplier confirmation, or customer-specific demand, shipping conditions may vary depending on product type, origin, and destination.

1. Order Processing

Orders are processed after quotation approval, payment confirmation where applicable, and final order acceptance by our team. Some products may require additional supplier confirmation before dispatch.

2. Shipping Coverage

We support domestic and international shipping depending on supplier availability, destination country, export regulations, carrier coverage, and operational feasibility.

3. Lead Times

Estimated lead times are shared during the quotation or order confirmation stage. Delivery times may vary depending on supplier stock status, production schedules, customs procedures, transportation capacity, and destination-specific import processes.

4. Shipping Methods

Orders may be shipped by parcel carrier, air freight, road freight, sea freight, or other suitable logistics methods depending on the size, weight, urgency, and nature of the products.

5. Shipping Charges

Shipping costs are calculated based on the order details, packaging requirements, shipment method, destination, and any special handling needs. Shipping charges are provided during the quotation or order confirmation process unless otherwise stated.

6. Customs, Duties, and Taxes

For international shipments, customs duties, import taxes, brokerage fees, clearance costs, and any destination-country charges are the responsibility of the customer unless otherwise agreed in writing.

7. Delivery Delays

While we make every effort to support timely shipment and delivery, AltraParts is not responsible for delays caused by supplier issues, production delays, customs inspections, transportation disruptions, force majeure events, regulatory restrictions, or other circumstances beyond our reasonable control.

8. Partial Shipments

In some cases, orders may be shipped in multiple parts depending on product availability, warehouse location, supplier release schedules, or logistics planning.

9. Shipping Documentation

Where required, shipping and export documentation may be prepared according to the nature of the order and destination requirements. Customers are responsible for providing accurate delivery, billing, and import-related information.

10. Damaged or Missing Shipments

If a shipment arrives damaged, incomplete, or with visible packaging issues, the customer should notify us promptly after delivery and retain all packaging materials, labels, and shipment records to support review and claim procedures if applicable.

11. Incorrect Delivery Information

Customers are responsible for providing complete and accurate shipping details. AltraParts is not responsible for delays, failed delivery attempts, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

12. Contact

For shipping-related questions, delivery coordination, or export inquiries, please contact us at:

Email: info@altraparts.com